Protecting your privacy and the confidentiality of your personal information has always been an important aspect of Property Finance Corp's operations. As a provider of mortgage products and related services, the collection and use of customers' personal information is fundamental to our day-to-day business operations. In fact, a mortgage brokerage company's most important asset is its information.
We strive to provide you with the best customer service. To us, that includes treating your personal information fairly and with respect. Each Property Finance Corp employee and representative must abide by our commitment to privacy in the handling of personal information. Property Finance Corp is also concerned about the personal information of its employees and representatives.
WHAT IS PERSONAL INFORMATION?
Personal information is any piece of information, either factual or subjective, about an identifiable individual.
OUR PRINCIPLES OF PRIVACY
2. IDENTIFYING PURPOSES: WHY WE COLLECT INFORMATION
Whenever we collect information or establish a file about you, we will explain the purpose and how we intend to use the personal information we collect. We will do this either at that time of collecting personal information or earlier. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your information for any other purpose.
We ask you for information and create and maintain a file about you to establish a relationship and serve you as your mortgage broker. We obtain most of our information about you directly from you, when you provide it through our website, or provide it to us through other means. For example, we may collect Personal Information when you:(a) contact us through email, telephone,
mail or other correspondence; (b) register for a service we provide;
(c) register to receive our newsletter.
In some cases, information may be obtained from an authorized representative, such as your mortgage agent, lawyer, realtor or a mortgage lender.
The information we ask for depends on which services you require from Property Finance Corp. For example, if you submit a mortgage application to Property Finance Corp you are required to provide certain information necessary to deliver the selected services. In some instances you will only provide personal information such as name, address, e-mail address, phone number and other contact information.
In other cases you will be asked to provide the preceding contact information as well as personal financial information including details of current mortgage and property, liabilities, assets, and social insurance number (S.I.N) in order for Property Finance Corp to perform the services requested. The more information you share with Property Finance Corp the more accurately Property Finance Corp will be able to provide you with information and services you have indicated are of interest.
We seek and confirm your consent to collect, use and disclose your personal information at the time of collection or in advance. We will endeavour to employ clear, understandable language when we obtain your consent. Consent may be expressed in writing or implied, and in some cases, you may provide it verbally, electronically or through your authorized representative, such as your mortgage agent or realtor. Written consent includes completing and signing an application for mortgage, loan or another Property Finance Corp product. Implied consent may be found where you choose to use a Property Finance Corp product or service, such as one of our websites, or proceed with a mortgage application after explanation of the relevant terms.
Before deciding what form of consent is appropriate, Property Finance Corp will consider the requirements of applicable law, the type of personal information it needs, the reason for its collection, use or disclosure and the type of customer contact that is involved.
For example, where you complete or submit a mortgage application with us through a mortgage agent or other authorized agents we may not have direct contact with you. Therefore, we are unable to obtain direct consent from you; The choice to provide us with personal information is always yours. Upon request, we will explain your options of refusing or withdrawing consent to the collection, use and release of your information, and we will record and respect your written choices. However, your decision to withhold particular details may limit the services we are able to offer, whether at the time of an initial mortgage or subsequent loan or mortgage applications at a later date. In particular, once you have been submitted a mortgage application, your ability to withdraw consent may be severely limited even if you wish to cancel the application. This measure is necessary to protect the integrity of the mortgage programs operated by Property Finance Corp. Furthermore, any refusing or withdrawing of consent is always subject to any overriding legal requirements or commitments.
4. LIMITING COLLECTION
Information is not collected by Property Finance Corp without a specific, limited requirement. We collect information by fair and lawful means. When you visit our website, we may collect information that is automatically sent to us by your web browser. This information may include your domain name, and your numerical IP address. This helps us understand our Customers' needs better and improve areas of our services that our Customers find valuable. For instance, when you visit propertyfinancecorp.com, our website recognizes the type of browser you are using (Mozilla Firefox, Google Chrome, Microsoft
Internet Explorer, etc.), the site that linked you to our site, the pages you visit at our site, and similar information. None of this information identifies you personally.
We use session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. Cookies help us to identify you when you return to our site. We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
When you telephone Property Finance Corp, we may see your name on a "call display" feature. If you do not wish us to see your name, please contact your communication provider for instructions on blocking your identification from appearing, or call us from a telephone number not associated with you.
5. LIMITING USE, DISCLOSURE AND RETENTION
The mortgage application file we establish and maintain about you and the information. we request from you is used/disclosed for the purposes defined. We will seek your consent before using or disclosing the information in the file for purposes beyond the scope of your original consent unless required/permitted by law.
Under no circumstances do we sell customer lists or other personal information to third parties for marketing purposes. Property Finance Corp's policy is to use personal information only to forward communications necessary or appropriate to the fulfillment of our obligations as a mortgage broker. However, if you obtained one of our products through an intermediary, that intermediary may use your information for marketing or other purposes as permitted by applicable law. You should consult the intermediary about its personal information practices.
We may also disclose your personal information:(a) as required by law, such as to comply with a subpoena, or similar legal process;
(b) when we believe in good faith that dis closure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
(c) if Property Finance Corp's is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
(d) to any other third party with your prior consent to do so.
Once your personal information is no longer required, it will be destroyed or made anonymous. In addition, some personal information may be retained indefinitely because it is inseparable from records with historical or archival value.
All decisions involving personal information should be based on accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on individuals to disclose all material information and to inform us of any relevant changes.
We will make reasonable efforts to keep your information accurate and up-to-date, based upon satisfactory evidence provided by you and to the extent updated information is relevant to the purpose for which it was originally collected. We encourage our customers to review and confirm the accuracy of information provided. If you find any errors in this information, we urge you to contact us as soon as possible (by phone, fax, mail, e-mail, or Internet), and we will make the appropriate corrections immediately, upon receipt of appropriate evidence.
7. SAFEGUARDS: PROTECTING YOUR INFORMATION
We will protect your information with appropriate safeguards and security measures, such as Property Finance Corp's computer usage and security policies. Internal and external audits of our procedures and security measures are conducted regularly to ensure that they are being properly administered and that they remain effective and appropriate.
PROPERTY FINANCE CORP maintains personal information in a combination of paper and electronic media. With respect to our business generally, recent paper records concerning individuals' personal information are stored in files kept onsite at our office.
Access to personal information will be authorized only for Property Finance Corp's employees, representatives and service providers who require access in the performance of their duties, to any person granted access by the individual through the consent process and to those otherwise authorized by law.
If you send us an e-mail message that includes personal information (such as your name included in the "address"), we will use that information to respond to your inquiry. Please remember that e-mail is not necessarily secure against interception. If your communication is very sensitive, or includes information such as your bank account or credit card number, you should not send it electronically unless the e-mail is encrypted or your browser indicates that the access to our website is secure.
8. OPENNESS: KEEPING YOU INFORMED
If you have any additional questions or concerns about privacy, we invite you to contact us by phone, fax, mail, e-mail, or our website, and we will address your concerns to the best of our ability.
9. PROVIDING INDIVIDUAL ACCESS
We will give you access to the information we retain about you within a reasonable time, with a written request, satisfactory identification and proof of entitlement. You also have the right to know:(a) how we collected your personal information;
(b) how we are using it; and
(c) to whom it may have been disclosed, except where such disclosure was to a governmental body or service provider to Property Finance Corp for routine purposes. This would include, for example, mortgage lenders, finance companies, lawyers, Equifax, TransUnion, credit reporting and assessment agencies, insurers or other lenders, as applicable and authorized agents acting for Property Finance Corp.
We may charge you a nominal fee and if so, we will give you notice in advance of processing your request.
If you find any errors in this information, we urge you to contact us as soon as possible (by phone, fax, mail, e-mail, or our website), and we will make the appropriate corrections immediately, based on the receipt of satisfactory evidence. In some cases we may not provide access to personal information within our possession or control. This may occur when:(a) providing access would be likely to reveal personal information about a third party or could pose a threat to the security of the third party, and the information cannot be segregated;
(b) disclosure would reveal confidential commercial information of Property Finance Corp;
(c) it would be too costly, in our determination, to retrieve it.
If we deny your individual request for access to your personal information, we will advise you in writing of the reason for the refusal and you may then challenge our decision.
10. PROVIDING RECOURSE: RESPECTING AND RESPONDING TO YOUR PRIVACY CONCERNS